Refund policy

Last updated: September 23, 2026

Sealed for your research

Every vial leaves our stock sealed, and no vial ever goes back on the shelf. That is why the one you receive has never been returned or opened.

What is covered

30-day returns

A delivery issue

Any delivery issue is handled case by case by our support (support@oxpeptides.com), on presentation of the tracking and photos.

A defective vial

Your legal guarantee of conformity applies. We replace or refund it and cover the return, or refund without asking for it back.

You changed your mind

Tell us within 30 days of delivery and return the vials unopened, seal intact. We refund the product price in full, to your original payment method.

Reference times: delivery in 4–6 business days (from the EU).

How to return or claim

  1. 1Write to us first, on Telegram @alicia_pep or at support@oxpeptides.com, with your order number. For a delivery issue, add the tracking number and photos.
  2. 2We reply with the return address. It is not published: every return is expected and logged on arrival.
  3. 3Free returns: we e-mail you the return label (download and print it), return shipping is on us. Drop the parcel off with the label, it is tracked.
  4. 4The refund reaches your original payment method within 10 business days of receiving the return.

In many cases we refund without asking for the vials back. When we tell you to keep them, the refund leaves within 10 business days of that decision. That choice is ours, order by order.

Why a returned vial is never resold

Once a parcel has been delivered, we can no longer vouch for how it was stored. So every vial that comes back is destroyed, sealed or not, and never goes back into stock. It is the reason the vial you receive has never been returned or opened by anyone before you.

Return conditions

  • Vials unopened, with the seal and crimp cap intact. For health-protection reasons, an unsealed vial cannot be taken back, unless it is defective (legal guarantee of conformity).
  • Change of mind: the refund covers the product price. Shipping is refunded when the whole order is refunded under the legal guarantee of conformity.
  • In the EU, a change-of-mind return notified within the legal withdrawal period also refunds the standard delivery you paid.
  • No deduction for handling.
  • Refunds always go to the original payment method.

Reviewed case by case, without obligation

  • A parcel held or seized by customs.
  • A wrong or incomplete address given at checkout.
  • A parcel not collected and sent back by the carrier.

We look at each situation and tell you what we can do. Nothing is promised in advance.

Cancelling an order

Until your order is dispatched, you can cancel it free of charge: write to us and we refund it in full. Once it has left, the return policy above applies.

Contact

Telegram @alicia_pep or e-mail support@oxpeptides.com. Support hours: Mon–Fri 9 am – 1 pm PT. We reply within one business day.

Shipping policy · Terms of service

Model withdrawal form (EU)

To withdraw, simply write to us on Telegram or by e-mail. You may also copy this form: To OX RESEARCH LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, support@oxpeptides.com. I hereby give notice that I withdraw from my contract of sale of the following goods: [order number and products]. Ordered on [date] / received on [date]. Name, address, date (and signature if sent on paper).

Your statutory rights

Consumers in the European Union keep their statutory rights, and nothing in this policy reduces them: the statutory right of withdrawal (Directive 2011/83/EU, art. 9), which also refunds standard outbound delivery and does not apply to sealed goods unsealed after delivery (art. 16(e)), and the legal guarantee of conformity (Directive (EU) 2019/771). In the United States, no federal law gives a general right to return goods bought online; this policy is what applies. Seller: OX RESEARCH LTD, company number 17464288.